Shon’s crew did an outstanding job replacing our 1960s vintage tile roof with a modern standing seam metal roof. Where there was previously open skip sheeting underneath the tile, they put down a solid plywood base, added a waterproof high temperature stick-on underlayment followed by 1 inch foam insulation, then a good-looking Country Red metal roof and solar powered attic ventilation fan. I was very happy to see them do a thorough cleanup afterwards, and salvage nearly all of the old tile for potential reuse elsewhere on island. Project Manager Chaz kept me informed of their progress. He and daily crew chief Edgar answered any questions that I posed to them. I wholeheartedly recommend Surface Shield Roofing (SSRC Hawaii) and I’m hoping Google lets me append photos to this review as the pictures tell the story.
Alexandra Fernandes
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July 10, 2024
This company is excellent. Every person I was in communication with from Nick (who gave us a quote AND helped us out with waterproofing even before it was our jobs turn) to Chaz (who was our project manager and truly gave us top notch customer service) to the others I spoke with in the office and accounting departments, we just got treated with so much kindness and professionalism. The completed job looks amazing and has really helped transform the exterior of our house. We couldn’t be happier with the entire experience and finished work and will definitely hire them again when we have roofing needs in the future. Thanks guys!
Kathryn Mendez
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May 11, 2024
Terrible, negligent, all around awful. I’m a tenant in a property they just did major roof repairs on and it was an absolute nightmare! First of all they were asked if the house should be vacated during the work and they said no. I had dust and debris coming in through screened openings in the ceiling because they didn’t bother to cover them when they tore the roof off which I would think they should do as soon as they were visible. They wouldn’t even cover them when I ran outside to notify them of the situation, in fact they just kept banging away while was telling them and while I was trying to cover them up from the inside. They also broke and detached the vent pipe for the sewage line that runs up along the house and through the roof. In fact none of the workers even said anything about breaking it. I brought it to the attention of the project “manager” well before the job was completed while there was still enough time to ensure that the pipe could be put back in the proper place. Of course that wasn’t done and now I have a big pipe sticking out at a height that is right where one will be sure to smack their head into it. They took almost zero precautions to prevent damage to personal property in and around the house. They knew that occupants were in the home during the work hours and they did absolutely nothing to prevent dust, debris, and probably toxic stuff from getting into the house. Overall the work crew was at the very least negligent and I would have to say incompetent. The roof might look a lot better and be in better shape but that’s the only nice thing I can say.
Yvonne Duncan
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September 20, 2024
Surface Shield Roofing did an excellent job with my leaking roof. In August, I called SSRC and Nick their estimator, impressed me with his excellent customer service and knowledge of my roofing needs and scheduled my job. Their project manager Chaz and his Forman and working staff did a great job on my roof. Chaz’s customer service and follow up is impeccable. SSRC
Is definitely the company you would want for your roofing needs.
Carol Sears
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November 03, 2018
We were very pleased with the work done by Surface Shield. After getting several quotes for sealing our 500 sq ft flat asphalt roof we went with Surface Shield because their estimate was competitive and the estimator Ryan was very responsive and prompt in getting back to us. The work was done very well and they took special care during the cleaning process to avoid any debris getting on our pool deck or in the pool.
They completed the work in a timely manner and are even doing some paint touch up on the roof that we requested at no charge. We highly recommend this company and will definitely keep them in mind if and when we do a larger roofing project. Definitely 5 stars for professionalism and thorough completion...a job well done! :-)
Update: when we had the paint touch up done we had them check out the main roof for a leak we noticed in our bottom floor ceiling recently. They found the problem and fixed it! These guys are the best!! :-)
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3442 Waialae Ave, Honolulu, HI 96816, USA
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Shon’s crew did an outstanding job replacing our 1960s vintage tile roof with a modern standing seam metal roof. Where there was previously open skip sheeting underneath the tile, they put down a solid plywood base, added a waterproof high temperature stick-on underlayment followed by 1 inch foam insulation, then a good-looking Country Red metal roof and solar powered attic ventilation fan. I was very happy to see them do a thorough cleanup afterwards, and salvage nearly all of the old tile for potential reuse elsewhere on island. Project Manager Chaz kept me informed of their progress. He and daily crew chief Edgar answered any questions that I posed to them. I wholeheartedly recommend Surface Shield Roofing (SSRC Hawaii) and I’m hoping Google lets me append photos to this review as the pictures tell the story.
This company is excellent. Every person I was in communication with from Nick (who gave us a quote AND helped us out with waterproofing even before it was our jobs turn) to Chaz (who was our project manager and truly gave us top notch customer service) to the others I spoke with in the office and accounting departments, we just got treated with so much kindness and professionalism. The completed job looks amazing and has really helped transform the exterior of our house. We couldn’t be happier with the entire experience and finished work and will definitely hire them again when we have roofing needs in the future. Thanks guys!
Terrible, negligent, all around awful. I’m a tenant in a property they just did major roof repairs on and it was an absolute nightmare! First of all they were asked if the house should be vacated during the work and they said no. I had dust and debris coming in through screened openings in the ceiling because they didn’t bother to cover them when they tore the roof off which I would think they should do as soon as they were visible. They wouldn’t even cover them when I ran outside to notify them of the situation, in fact they just kept banging away while was telling them and while I was trying to cover them up from the inside. They also broke and detached the vent pipe for the sewage line that runs up along the house and through the roof. In fact none of the workers even said anything about breaking it. I brought it to the attention of the project “manager” well before the job was completed while there was still enough time to ensure that the pipe could be put back in the proper place. Of course that wasn’t done and now I have a big pipe sticking out at a height that is right where one will be sure to smack their head into it. They took almost zero precautions to prevent damage to personal property in and around the house. They knew that occupants were in the home during the work hours and they did absolutely nothing to prevent dust, debris, and probably toxic stuff from getting into the house. Overall the work crew was at the very least negligent and I would have to say incompetent. The roof might look a lot better and be in better shape but that’s the only nice thing I can say.
Surface Shield Roofing did an excellent job with my leaking roof. In August, I called SSRC and Nick their estimator, impressed me with his excellent customer service and knowledge of my roofing needs and scheduled my job. Their project manager Chaz and his Forman and working staff did a great job on my roof. Chaz’s customer service and follow up is impeccable. SSRC Is definitely the company you would want for your roofing needs.
We were very pleased with the work done by Surface Shield. After getting several quotes for sealing our 500 sq ft flat asphalt roof we went with Surface Shield because their estimate was competitive and the estimator Ryan was very responsive and prompt in getting back to us. The work was done very well and they took special care during the cleaning process to avoid any debris getting on our pool deck or in the pool. They completed the work in a timely manner and are even doing some paint touch up on the roof that we requested at no charge. We highly recommend this company and will definitely keep them in mind if and when we do a larger roofing project. Definitely 5 stars for professionalism and thorough completion...a job well done! :-) Update: when we had the paint touch up done we had them check out the main roof for a leak we noticed in our bottom floor ceiling recently. They found the problem and fixed it! These guys are the best!! :-)