Gone is my love affair with Royal Hawaiian - where I previously sung their praises from the rafters, I just receive my shipment in Virginia and realized exactly how poorly they performed.
When we left Hawaii, Royal Hawaiian had scheduled 4 days to perform our pack and load of ~10,000 pounds of HHG. On the evening of Day 1 they stated they were going to get us packed and loaded the next day (Day 2 of 4). We didn’t request this and asked them not to rush - we didn’t want our belongings damaged. They assured us it wasn’t an issue and would be done very easily. At 5 pm on Day 2 they still had significant work to do and surged an additional 3 people to complete the job - which at 9 pm they finally accomplished.
The next day we found several oil spots on our driveway left by their moving truck - although they promised to correct this issue, they never did and left us in a lurch with our landlord.
Then our household goods arrived today - where do I begin. How about they packed my Waterpik in the same box with the toilet bowl cleaner and toilet plunger - no paper separating anything, just the thing I clean my teeth with laying with the thing I clean poop with. Boxes were overpacked, light boxes placed on the bottom of the stack and crushed, boxes ripped by the poor crate construction, furniture not wrapped and subsequently scratch beyond repair. Let’s not forget - that picture of the hand weights are weights just rolling around in the bottom of the crate - they labeled these as being in a box, but no - just rolling around in the crate. Dishonesty abounds. And now I have to clean up the filth they made on my clean belongings.
This is just the first 6 crates - we’ve got 6 more arriving tomorrow so I’ll provide an update on how they performed in round 2 - I’m not holding out any high hopes for improved performance. We specifically requested Royal Hawaiian - they were supposed to be the best on the island but I can not and will not endorse Royal Hawaiian - if you see my name attached to a favorable review it was prior to this debacle.
Tina Contreras
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September 13, 2023
Was greeted with a pineapple. Which was very nice with this being my first experience. Very professional movers when unpacking handling our household items. Answered questions and was exceptionally fast with the process.
Leola Bee
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November 19, 2023
I wish I could give 5 stars because they were all so nice however, we just received our hhg and many furniture items were taken apart by them but they failed to keep the necessary hardware needed to put back together with the items. So now we’ve got furniture that can’t be put together because the hardware is gone. They even left some hardware behind on a windowsill. It’s a good thing I told my husband to make sure to pack them in a suitcase. A few items were also damaged. Also, I’m not sure what the method for packing was but some parts of my furniture were actually in completely separate boxes that you wouldn’t even think it would be. For example, I had a vanity in the master bedroom and found a piece of it in box for the garage items. I will admit, it may have been a bit chaotic with all my stuff but I don’t think that’s an excuse to get sloppy or careless. I will say at least none of the high value items got broken (although one of the items did get damaged but still usable).
Alexander Fellman
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October 27, 2023
I've moved around a lot with my career, and Royal Hawaiian might be the best movers I've ever dealt with. When I'd left a box of stuff at my unit that was meant to go out, they didn't even complain about me bringing it to their warehouse to have it packed.
Professional, efficient, and pleasant to work with. I wish I could use them on the mainland.
Brandon Jean-Paul
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October 29, 2023
PCS back to the mainland. Took them about two days to load about 5 thousand pounds. No damage to my home. They accidentally packed my wife's purse which was partially our fault, and they were super flexible and allowed me to come down to the warehouse and open up the crate so we could find her purse! They could have easily told me no so I definitely appreciate them for doing that and without charging a fee. Thank you Videl !
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Gone is my love affair with Royal Hawaiian - where I previously sung their praises from the rafters, I just receive my shipment in Virginia and realized exactly how poorly they performed. When we left Hawaii, Royal Hawaiian had scheduled 4 days to perform our pack and load of ~10,000 pounds of HHG. On the evening of Day 1 they stated they were going to get us packed and loaded the next day (Day 2 of 4). We didn’t request this and asked them not to rush - we didn’t want our belongings damaged. They assured us it wasn’t an issue and would be done very easily. At 5 pm on Day 2 they still had significant work to do and surged an additional 3 people to complete the job - which at 9 pm they finally accomplished. The next day we found several oil spots on our driveway left by their moving truck - although they promised to correct this issue, they never did and left us in a lurch with our landlord. Then our household goods arrived today - where do I begin. How about they packed my Waterpik in the same box with the toilet bowl cleaner and toilet plunger - no paper separating anything, just the thing I clean my teeth with laying with the thing I clean poop with. Boxes were overpacked, light boxes placed on the bottom of the stack and crushed, boxes ripped by the poor crate construction, furniture not wrapped and subsequently scratch beyond repair. Let’s not forget - that picture of the hand weights are weights just rolling around in the bottom of the crate - they labeled these as being in a box, but no - just rolling around in the crate. Dishonesty abounds. And now I have to clean up the filth they made on my clean belongings. This is just the first 6 crates - we’ve got 6 more arriving tomorrow so I’ll provide an update on how they performed in round 2 - I’m not holding out any high hopes for improved performance. We specifically requested Royal Hawaiian - they were supposed to be the best on the island but I can not and will not endorse Royal Hawaiian - if you see my name attached to a favorable review it was prior to this debacle.
Was greeted with a pineapple. Which was very nice with this being my first experience. Very professional movers when unpacking handling our household items. Answered questions and was exceptionally fast with the process.
I wish I could give 5 stars because they were all so nice however, we just received our hhg and many furniture items were taken apart by them but they failed to keep the necessary hardware needed to put back together with the items. So now we’ve got furniture that can’t be put together because the hardware is gone. They even left some hardware behind on a windowsill. It’s a good thing I told my husband to make sure to pack them in a suitcase. A few items were also damaged. Also, I’m not sure what the method for packing was but some parts of my furniture were actually in completely separate boxes that you wouldn’t even think it would be. For example, I had a vanity in the master bedroom and found a piece of it in box for the garage items. I will admit, it may have been a bit chaotic with all my stuff but I don’t think that’s an excuse to get sloppy or careless. I will say at least none of the high value items got broken (although one of the items did get damaged but still usable).
I've moved around a lot with my career, and Royal Hawaiian might be the best movers I've ever dealt with. When I'd left a box of stuff at my unit that was meant to go out, they didn't even complain about me bringing it to their warehouse to have it packed. Professional, efficient, and pleasant to work with. I wish I could use them on the mainland.
PCS back to the mainland. Took them about two days to load about 5 thousand pounds. No damage to my home. They accidentally packed my wife's purse which was partially our fault, and they were super flexible and allowed me to come down to the warehouse and open up the crate so we could find her purse! They could have easily told me no so I definitely appreciate them for doing that and without charging a fee. Thank you Videl !