The plumber came within a hour after the request and conscientiously repaired leaking bathroom valves. It’s great to have plumbing issues resolved right away.
Also, I should note, that a different plumber came a few days earlier for a separate issue (to fiix a leaking pipe behind a wall) and again there was expert and meticulous repair.
This type of consistency has been standard over several years, even involving more intense tasks than described above, such as rerouting pipes for kitchen and bathroom renovation and sewer line work.
YM L
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October 22, 2025
I had a clog in our main water line connected to my bathroom sink, and Roto-Rooter were really the only plumbers that would come out at night. Joseph worked overtime on the clog and managed to clear it out in the pipe between units and let me know what was happening the entire time. I am so grateful that he came out the same night, and that he was so patient and kind. He was upfront with how much it.costs and was willing to write out all the details on the report and let me take photos of the paperwork just in case. Basically the best service anyone can get! Thank you so much to Joseph and all the Roto-Rooter staff that helped facilitate the call for me, and I hope they all get well-deserved recognition from the company for going above-and-beyond! Joseph especially went out of his way to come out at 9:30pm while remaining professional, courteous, and knowledgeable all the way through!
Sophia Silvestri
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December 04, 2025
Joseph was amazing! He came the same day and immediately found the problem and helped clean my kitchen sink. He was so friendly and very informative. I will definitely be using his service if needed in the future and highly recommend.
Amir Lee
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January 28, 2026
Joel was my tech, great customer service. Fast same day service, completed everything that I needed done and looked out with company discounts on the services done. Very satisfied with job completed.
Phrom Havaii
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December 19, 2025
The technician, Wyatt, was great, and the manager, David, was helpful in arranging for the technician to meet me. The area of dissatisfaction was the interaction with some of the call center and dispatcher personnel. One told me that my description of the issue was incorrect and later disconnected the call. She called back later to inform me that my service request needed to be rescheduled. I rescheduled for a couple of days later, and another representative would not speak after I asked for the status of the job because it was 1 hour and 40 minutes past the time when the technician was supposed to arrive. Although I could hear her typing and clearing her throat, I hung up and called back. This time, although the call was picked up, she did not speak at all. I asked to be transferred to the dispatcher, and again, although I could hear her typing and clearing her throat, she did not speak. I hung up and fortunately reached the manager at another published number for Roto-Rooter. Although I am a longtime customer of Roto-Rooter, I am considering looking for another plumber in the future to save time and avoid this kind of interaction when scheduling service.
The plumber came within a hour after the request and conscientiously repaired leaking bathroom valves. It’s great to have plumbing issues resolved right away. Also, I should note, that a different plumber came a few days earlier for a separate issue (to fiix a leaking pipe behind a wall) and again there was expert and meticulous repair. This type of consistency has been standard over several years, even involving more intense tasks than described above, such as rerouting pipes for kitchen and bathroom renovation and sewer line work.
I had a clog in our main water line connected to my bathroom sink, and Roto-Rooter were really the only plumbers that would come out at night. Joseph worked overtime on the clog and managed to clear it out in the pipe between units and let me know what was happening the entire time. I am so grateful that he came out the same night, and that he was so patient and kind. He was upfront with how much it.costs and was willing to write out all the details on the report and let me take photos of the paperwork just in case. Basically the best service anyone can get! Thank you so much to Joseph and all the Roto-Rooter staff that helped facilitate the call for me, and I hope they all get well-deserved recognition from the company for going above-and-beyond! Joseph especially went out of his way to come out at 9:30pm while remaining professional, courteous, and knowledgeable all the way through!
Joseph was amazing! He came the same day and immediately found the problem and helped clean my kitchen sink. He was so friendly and very informative. I will definitely be using his service if needed in the future and highly recommend.
Joel was my tech, great customer service. Fast same day service, completed everything that I needed done and looked out with company discounts on the services done. Very satisfied with job completed.
The technician, Wyatt, was great, and the manager, David, was helpful in arranging for the technician to meet me. The area of dissatisfaction was the interaction with some of the call center and dispatcher personnel. One told me that my description of the issue was incorrect and later disconnected the call. She called back later to inform me that my service request needed to be rescheduled. I rescheduled for a couple of days later, and another representative would not speak after I asked for the status of the job because it was 1 hour and 40 minutes past the time when the technician was supposed to arrive. Although I could hear her typing and clearing her throat, I hung up and called back. This time, although the call was picked up, she did not speak at all. I asked to be transferred to the dispatcher, and again, although I could hear her typing and clearing her throat, she did not speak. I hung up and fortunately reached the manager at another published number for Roto-Rooter. Although I am a longtime customer of Roto-Rooter, I am considering looking for another plumber in the future to save time and avoid this kind of interaction when scheduling service.