The technician, Wyatt, was great, and the manager, David, was helpful in arranging for the technician to meet me. The area of dissatisfaction was the interaction with some of the call center and dispatcher personnel. One told me that my description of the issue was incorrect and later disconnected the call. She called back later to inform me that my service request needed to be rescheduled. I rescheduled for a couple of days later, and another representative would not speak after I asked for the status of the job because it was 1 hour and 40 minutes past the time when the technician was supposed to arrive. Although I could hear her typing and clearing her throat, I hung up and called back. This time, although the call was picked up, she did not speak at all. I asked to be transferred to the dispatcher, and again, although I could hear her typing and clearing her throat, she did not speak. I hung up and fortunately reached the manager at another published number for Roto-Rooter. Although I am a longtime customer of Roto-Rooter, I am considering looking for another plumber in the future to save time and avoid this kind of interaction when scheduling service.
Sophia Silvestri
-
December 04, 2025
Joseph was amazing! He came the same day and immediately found the problem and helped clean my kitchen sink. He was so friendly and very informative. I will definitely be using his service if needed in the future and highly recommend.
YM L
-
October 22, 2025
I had a clog in our main water line connected to my bathroom sink, and Roto-Rooter were really the only plumbers that would come out at night. Joseph worked overtime on the clog and managed to clear it out in the pipe between units and let me know what was happening the entire time. I am so grateful that he came out the same night, and that he was so patient and kind. He was upfront with how much it.costs and was willing to write out all the details on the report and let me take photos of the paperwork just in case. Basically the best service anyone can get! Thank you so much to Joseph and all the Roto-Rooter staff that helped facilitate the call for me, and I hope they all get well-deserved recognition from the company for going above-and-beyond! Joseph especially went out of his way to come out at 9:30pm while remaining professional, courteous, and knowledgeable all the way through!
Michael Lieberman
-
December 20, 2025
Service was excellent once the plumber arrived. The call was placed in the AM with a promise of a two hour window, but it took about 7 hours for the plumber to arrive. They claimed extenuating circumstances which was probably justified. They did update me periodically by phone during the wait time.
Zainab Qasemi
-
September 20, 2025
Joseph was great! He is extremely experienced and had both the tools and wisdom to get the job done right. I called him in after another plumbing agency identified the issue as my drain pipe, which would have been an extremely intrusive repair. He came in and took the time to make sure no conclusions were jumped to. He found there was no issue with the drain pipe. He found the issue, explained and showed me as well.
I wish I just used these guys in the first place. If you have any issues, START with Roto Rooters. Not only was Joseph super helpful, but Carlos and Lionel also were great. They filled us in the tools they were using and how everything worked. They made sure to work with us to balance what needs to get done the right way and work with our insurance so we didn’t get overwhelmed. Best team!
The technician, Wyatt, was great, and the manager, David, was helpful in arranging for the technician to meet me. The area of dissatisfaction was the interaction with some of the call center and dispatcher personnel. One told me that my description of the issue was incorrect and later disconnected the call. She called back later to inform me that my service request needed to be rescheduled. I rescheduled for a couple of days later, and another representative would not speak after I asked for the status of the job because it was 1 hour and 40 minutes past the time when the technician was supposed to arrive. Although I could hear her typing and clearing her throat, I hung up and called back. This time, although the call was picked up, she did not speak at all. I asked to be transferred to the dispatcher, and again, although I could hear her typing and clearing her throat, she did not speak. I hung up and fortunately reached the manager at another published number for Roto-Rooter. Although I am a longtime customer of Roto-Rooter, I am considering looking for another plumber in the future to save time and avoid this kind of interaction when scheduling service.
Joseph was amazing! He came the same day and immediately found the problem and helped clean my kitchen sink. He was so friendly and very informative. I will definitely be using his service if needed in the future and highly recommend.
I had a clog in our main water line connected to my bathroom sink, and Roto-Rooter were really the only plumbers that would come out at night. Joseph worked overtime on the clog and managed to clear it out in the pipe between units and let me know what was happening the entire time. I am so grateful that he came out the same night, and that he was so patient and kind. He was upfront with how much it.costs and was willing to write out all the details on the report and let me take photos of the paperwork just in case. Basically the best service anyone can get! Thank you so much to Joseph and all the Roto-Rooter staff that helped facilitate the call for me, and I hope they all get well-deserved recognition from the company for going above-and-beyond! Joseph especially went out of his way to come out at 9:30pm while remaining professional, courteous, and knowledgeable all the way through!
Service was excellent once the plumber arrived. The call was placed in the AM with a promise of a two hour window, but it took about 7 hours for the plumber to arrive. They claimed extenuating circumstances which was probably justified. They did update me periodically by phone during the wait time.
Joseph was great! He is extremely experienced and had both the tools and wisdom to get the job done right. I called him in after another plumbing agency identified the issue as my drain pipe, which would have been an extremely intrusive repair. He came in and took the time to make sure no conclusions were jumped to. He found there was no issue with the drain pipe. He found the issue, explained and showed me as well. I wish I just used these guys in the first place. If you have any issues, START with Roto Rooters. Not only was Joseph super helpful, but Carlos and Lionel also were great. They filled us in the tools they were using and how everything worked. They made sure to work with us to balance what needs to get done the right way and work with our insurance so we didn’t get overwhelmed. Best team!