This would be my second Yelp review for Allen's Plumbing. I had some work done by another company they came three times for a toilet that first of all had a broken handle, they came again because the installation was off and the third time came back because the chain was getting caught under the flap. And all transparency I was not charged for the third appointment by the other company. Today June 2nd I noticed the toilet had been sounding a little strange but today started to flush on its own. Today when I called the office to check and see if they could come out today the receptionist was wonderful, she was friendly, professional and responsive she checked to make sure there was someone available to help me, and thank goodness there was. She advised me that Davin would be able to be by shortly. Respectfully this is the same customer service oriented person that came out to replace the faucet in my bathroom. He came very quickly came up check the toilet found there were a number of issues with it replaced what needed to be replaced and had not been. Before leaving and just handing off a bill this customer service oriented employee check the toilet again making sure it closed properly it flushed properly. They're also the new handle push the other company installed he did tighten it if there's any issue with it in two days he suggested I let Allen's Plumbing know so they could come and replace the part. Again, with the understanding that as it is now it should be fine because there were other things that were not working appropriately. If I need them again you can guarantee I will call them. If you have been with the same plumber for the past two decades and are happy great! If you have any issues I respectfully suggest you give Allen's a call. Everyone has different expectations of customer service, I have great respect for this company and their employees.
Susan Fukunaga
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July 17, 2025
Arrived right on time. Personable. friendly, courteous, neat. Worked at the right pace (In other words, did not rush nor slowly). Always answered questions such that this kupuna could understand and did not mind having to repeat or answering the same questions. Justin is a "plus" for your company. A very wonderful experience!!
Ashley
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June 12, 2025
These guys might be okay for emergency repairs, I wouldn’t know, but definitely go elsewhere for any other work. I made an appointment over the phone to install a new kitchen sink and faucet. I specifically asked and was told that they could drill a hole in the countertop to install the new faucet. A very nice and helpful plumber finally arrived 7 hours after my scheduled appointment to inform me that they could not in fact drill a hole for the faucet and therefore couldn’t do the job. If I could drill the hole myself or pay someone else to do it, then they could install the provided drop-in sink and faucet for a whopping $938.00 + tax; a job that would probably take 1-2 hours.
Kkenbo 808
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April 17, 2025
We needed help for an emergency repair (a pipe burst) we had to shut off water and needed someone to come help us now. Another company was not able to send anyone. I called Allens. The first person I spoke with was Mike, I explained our situation and he was most helpful, passed our info on to schedule. Kaohu called me back and was so helpful in scheduling us as an emergency. She said she would schedule us and get back to me. She called back and said Tarin would be coming to our house. Tarin came out and was friendly, respectful of our home, no pressure. He looked over the problem and also gave me valuable information for long term solutions. He is a true professional and its obvious he knows what hes doing. Thank you Mike, Kaohu, Tarin and Megan (megan called back a few days later to check if i had any questions)
Whenever we need plumbing again Allens will be the FIRST company I call!
Ron Gess
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October 24, 2024
The very courteous and well uniformed team arrived on time and did a beautiful installation. I am very impressed withe the finished installation and love the look of the new Rheam heat pump hybrid heater. I hooked it up to my home WiFi and can now monitor the heat pump from my phone. Very impressive! Thank you Allen’s Plumbing for the great service.
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This would be my second Yelp review for Allen's Plumbing. I had some work done by another company they came three times for a toilet that first of all had a broken handle, they came again because the installation was off and the third time came back because the chain was getting caught under the flap. And all transparency I was not charged for the third appointment by the other company. Today June 2nd I noticed the toilet had been sounding a little strange but today started to flush on its own. Today when I called the office to check and see if they could come out today the receptionist was wonderful, she was friendly, professional and responsive she checked to make sure there was someone available to help me, and thank goodness there was. She advised me that Davin would be able to be by shortly. Respectfully this is the same customer service oriented person that came out to replace the faucet in my bathroom. He came very quickly came up check the toilet found there were a number of issues with it replaced what needed to be replaced and had not been. Before leaving and just handing off a bill this customer service oriented employee check the toilet again making sure it closed properly it flushed properly. They're also the new handle push the other company installed he did tighten it if there's any issue with it in two days he suggested I let Allen's Plumbing know so they could come and replace the part. Again, with the understanding that as it is now it should be fine because there were other things that were not working appropriately. If I need them again you can guarantee I will call them. If you have been with the same plumber for the past two decades and are happy great! If you have any issues I respectfully suggest you give Allen's a call. Everyone has different expectations of customer service, I have great respect for this company and their employees.
Arrived right on time. Personable. friendly, courteous, neat. Worked at the right pace (In other words, did not rush nor slowly). Always answered questions such that this kupuna could understand and did not mind having to repeat or answering the same questions. Justin is a "plus" for your company. A very wonderful experience!!
These guys might be okay for emergency repairs, I wouldn’t know, but definitely go elsewhere for any other work. I made an appointment over the phone to install a new kitchen sink and faucet. I specifically asked and was told that they could drill a hole in the countertop to install the new faucet. A very nice and helpful plumber finally arrived 7 hours after my scheduled appointment to inform me that they could not in fact drill a hole for the faucet and therefore couldn’t do the job. If I could drill the hole myself or pay someone else to do it, then they could install the provided drop-in sink and faucet for a whopping $938.00 + tax; a job that would probably take 1-2 hours.
We needed help for an emergency repair (a pipe burst) we had to shut off water and needed someone to come help us now. Another company was not able to send anyone. I called Allens. The first person I spoke with was Mike, I explained our situation and he was most helpful, passed our info on to schedule. Kaohu called me back and was so helpful in scheduling us as an emergency. She said she would schedule us and get back to me. She called back and said Tarin would be coming to our house. Tarin came out and was friendly, respectful of our home, no pressure. He looked over the problem and also gave me valuable information for long term solutions. He is a true professional and its obvious he knows what hes doing. Thank you Mike, Kaohu, Tarin and Megan (megan called back a few days later to check if i had any questions) Whenever we need plumbing again Allens will be the FIRST company I call!
The very courteous and well uniformed team arrived on time and did a beautiful installation. I am very impressed withe the finished installation and love the look of the new Rheam heat pump hybrid heater. I hooked it up to my home WiFi and can now monitor the heat pump from my phone. Very impressive! Thank you Allen’s Plumbing for the great service.