Extremely disappointed, plumbers came on time and installed the new under counter ice maker. Jonah and Jason were very nice and cleaned up very well. The disappointment is from your dispatcher.
After installation was completed I went out to do some shopping and when I returned my bar floor was completely wet and I noticed that there was a flow of water coming from the lower portion of the front door of the ice maker. I called Allen’s Plumbing and was sent to emergency dispatcher where she informed me that there would be a $390.00 dispatch fee for someone to come to my house to fix the leak from the ice maker that was just a few hours prior was installed by their plumbers. I refused the emergency order and the dispatcher was very unreasonable to my concerns. The time was approximately 6:30 - 40pm. Not like it was 2:00am emergency kind. Decided to wait for a 7:30 call back this morning as promised by Allen’s Plumbing Emery Dispatcher. We’ll see how reliable Allen’s Plumbing is through their dispatchers.
B K
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October 01, 2025
Jesse was the technician who came to clear a shower drain which we usually have trouble with every couple of years. He did a first check on the main line which was ok then snaked the smaller line which is tied in to my kitchen sink and laundry tray. He was done in a short time then explaining how a camera in the line works if we chose to do this in the future, since I asked. I have used Allen’s plumbing in the past and always have had straightforward and good service so I’m sticking with them for any future plumbing service.
Nadine Wong
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June 03, 2025
This would be my second Yelp review for Allen's Plumbing. I had some work done by another company they came three times for a toilet that first of all had a broken handle, they came again because the installation was off and the third time came back because the chain was getting caught under the flap. And all transparency I was not charged for the third appointment by the other company. Today June 2nd I noticed the toilet had been sounding a little strange but today started to flush on its own. Today when I called the office to check and see if they could come out today the receptionist was wonderful, she was friendly, professional and responsive she checked to make sure there was someone available to help me, and thank goodness there was. She advised me that Davin would be able to be by shortly. Respectfully this is the same customer service oriented person that came out to replace the faucet in my bathroom. He came very quickly came up check the toilet found there were a number of issues with it replaced what needed to be replaced and had not been. Before leaving and just handing off a bill this customer service oriented employee check the toilet again making sure it closed properly it flushed properly. They're also the new handle push the other company installed he did tighten it if there's any issue with it in two days he suggested I let Allen's Plumbing know so they could come and replace the part. Again, with the understanding that as it is now it should be fine because there were other things that were not working appropriately. If I need them again you can guarantee I will call them. If you have been with the same plumber for the past two decades and are happy great! If you have any issues I respectfully suggest you give Allen's a call. Everyone has different expectations of customer service, I have great respect for this company and their employees.
Susan Fukunaga
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July 17, 2025
Arrived right on time. Personable. friendly, courteous, neat. Worked at the right pace (In other words, did not rush nor slowly). Always answered questions such that this kupuna could understand and did not mind having to repeat or answering the same questions. Justin is a "plus" for your company. A very wonderful experience!!
Ron Gess
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October 24, 2024
The very courteous and well uniformed team arrived on time and did a beautiful installation. I am very impressed withe the finished installation and love the look of the new Rheam heat pump hybrid heater. I hooked it up to my home WiFi and can now monitor the heat pump from my phone. Very impressive! Thank you Allen’s Plumbing for the great service.
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Extremely disappointed, plumbers came on time and installed the new under counter ice maker. Jonah and Jason were very nice and cleaned up very well. The disappointment is from your dispatcher. After installation was completed I went out to do some shopping and when I returned my bar floor was completely wet and I noticed that there was a flow of water coming from the lower portion of the front door of the ice maker. I called Allen’s Plumbing and was sent to emergency dispatcher where she informed me that there would be a $390.00 dispatch fee for someone to come to my house to fix the leak from the ice maker that was just a few hours prior was installed by their plumbers. I refused the emergency order and the dispatcher was very unreasonable to my concerns. The time was approximately 6:30 - 40pm. Not like it was 2:00am emergency kind. Decided to wait for a 7:30 call back this morning as promised by Allen’s Plumbing Emery Dispatcher. We’ll see how reliable Allen’s Plumbing is through their dispatchers.
Jesse was the technician who came to clear a shower drain which we usually have trouble with every couple of years. He did a first check on the main line which was ok then snaked the smaller line which is tied in to my kitchen sink and laundry tray. He was done in a short time then explaining how a camera in the line works if we chose to do this in the future, since I asked. I have used Allen’s plumbing in the past and always have had straightforward and good service so I’m sticking with them for any future plumbing service.
This would be my second Yelp review for Allen's Plumbing. I had some work done by another company they came three times for a toilet that first of all had a broken handle, they came again because the installation was off and the third time came back because the chain was getting caught under the flap. And all transparency I was not charged for the third appointment by the other company. Today June 2nd I noticed the toilet had been sounding a little strange but today started to flush on its own. Today when I called the office to check and see if they could come out today the receptionist was wonderful, she was friendly, professional and responsive she checked to make sure there was someone available to help me, and thank goodness there was. She advised me that Davin would be able to be by shortly. Respectfully this is the same customer service oriented person that came out to replace the faucet in my bathroom. He came very quickly came up check the toilet found there were a number of issues with it replaced what needed to be replaced and had not been. Before leaving and just handing off a bill this customer service oriented employee check the toilet again making sure it closed properly it flushed properly. They're also the new handle push the other company installed he did tighten it if there's any issue with it in two days he suggested I let Allen's Plumbing know so they could come and replace the part. Again, with the understanding that as it is now it should be fine because there were other things that were not working appropriately. If I need them again you can guarantee I will call them. If you have been with the same plumber for the past two decades and are happy great! If you have any issues I respectfully suggest you give Allen's a call. Everyone has different expectations of customer service, I have great respect for this company and their employees.
Arrived right on time. Personable. friendly, courteous, neat. Worked at the right pace (In other words, did not rush nor slowly). Always answered questions such that this kupuna could understand and did not mind having to repeat or answering the same questions. Justin is a "plus" for your company. A very wonderful experience!!
The very courteous and well uniformed team arrived on time and did a beautiful installation. I am very impressed withe the finished installation and love the look of the new Rheam heat pump hybrid heater. I hooked it up to my home WiFi and can now monitor the heat pump from my phone. Very impressive! Thank you Allen’s Plumbing for the great service.