Extremely disappointed, plumbers came on time and installed the new under counter ice maker. Jonah and Jason were very nice and cleaned up very well. The disappointment is from your dispatcher.
After installation was completed I went out to do some shopping and when I returned my bar floor was completely wet and I noticed that there was a flow of water coming from the lower portion of the front door of the ice maker. I called Allen’s Plumbing and was sent to emergency dispatcher where she informed me that there would be a $390.00 dispatch fee for someone to come to my house to fix the leak from the ice maker that was just a few hours prior was installed by their plumbers. I refused the emergency order and the dispatcher was very unreasonable to my concerns. The time was approximately 6:30 - 40pm. Not like it was 2:00am emergency kind. Decided to wait for a 7:30 call back this morning as promised by Allen’s Plumbing Emery Dispatcher. We’ll see how reliable Allen’s Plumbing is through their dispatchers.
Nadine Wong
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June 03, 2025
This would be my second Yelp review for Allen's Plumbing. I had some work done by another company they came three times for a toilet that first of all had a broken handle, they came again because the installation was off and the third time came back because the chain was getting caught under the flap. And all transparency I was not charged for the third appointment by the other company. Today June 2nd I noticed the toilet had been sounding a little strange but today started to flush on its own. Today when I called the office to check and see if they could come out today the receptionist was wonderful, she was friendly, professional and responsive she checked to make sure there was someone available to help me, and thank goodness there was. She advised me that Davin would be able to be by shortly. Respectfully this is the same customer service oriented person that came out to replace the faucet in my bathroom. He came very quickly came up check the toilet found there were a number of issues with it replaced what needed to be replaced and had not been. Before leaving and just handing off a bill this customer service oriented employee check the toilet again making sure it closed properly it flushed properly. They're also the new handle push the other company installed he did tighten it if there's any issue with it in two days he suggested I let Allen's Plumbing know so they could come and replace the part. Again, with the understanding that as it is now it should be fine because there were other things that were not working appropriately. If I need them again you can guarantee I will call them. If you have been with the same plumber for the past two decades and are happy great! If you have any issues I respectfully suggest you give Allen's a call. Everyone has different expectations of customer service, I have great respect for this company and their employees.
Monica Kahumoku
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September 17, 2025
Justin A stop by to see what needed fixing, it was the drain values that was leaking, immediately he knew what tools and parts he will need to get the job done, and started right away.
Justin is very friendly and knows what he is doing and he is such a cutie pie just wanted to throw that in, I mention to Justin if me and my husband had to figure out how to repair these type of leaks I can guarantee we be divorce the next day.
Word of thumb, call Allens Plumbing ask for Justin A and believe me he will get ur job done. Mahalo
Susan Fukunaga
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July 17, 2025
Arrived right on time. Personable. friendly, courteous, neat. Worked at the right pace (In other words, did not rush nor slowly). Always answered questions such that this kupuna could understand and did not mind having to repeat or answering the same questions. Justin is a "plus" for your company. A very wonderful experience!!
Ashley
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June 12, 2025
These guys might be okay for emergency repairs, I wouldn’t know, but definitely go elsewhere for any other work. I made an appointment over the phone to install a new kitchen sink and faucet. I specifically asked and was told that they could drill a hole in the countertop to install the new faucet. A very nice and helpful plumber finally arrived 7 hours after my scheduled appointment to inform me that they could not in fact drill a hole for the faucet and therefore couldn’t do the job. If I could drill the hole myself or pay someone else to do it, then they could install the provided drop-in sink and faucet for a whopping $938.00 + tax; a job that would probably take 1-2 hours.
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Extremely disappointed, plumbers came on time and installed the new under counter ice maker. Jonah and Jason were very nice and cleaned up very well. The disappointment is from your dispatcher. After installation was completed I went out to do some shopping and when I returned my bar floor was completely wet and I noticed that there was a flow of water coming from the lower portion of the front door of the ice maker. I called Allen’s Plumbing and was sent to emergency dispatcher where she informed me that there would be a $390.00 dispatch fee for someone to come to my house to fix the leak from the ice maker that was just a few hours prior was installed by their plumbers. I refused the emergency order and the dispatcher was very unreasonable to my concerns. The time was approximately 6:30 - 40pm. Not like it was 2:00am emergency kind. Decided to wait for a 7:30 call back this morning as promised by Allen’s Plumbing Emery Dispatcher. We’ll see how reliable Allen’s Plumbing is through their dispatchers.
This would be my second Yelp review for Allen's Plumbing. I had some work done by another company they came three times for a toilet that first of all had a broken handle, they came again because the installation was off and the third time came back because the chain was getting caught under the flap. And all transparency I was not charged for the third appointment by the other company. Today June 2nd I noticed the toilet had been sounding a little strange but today started to flush on its own. Today when I called the office to check and see if they could come out today the receptionist was wonderful, she was friendly, professional and responsive she checked to make sure there was someone available to help me, and thank goodness there was. She advised me that Davin would be able to be by shortly. Respectfully this is the same customer service oriented person that came out to replace the faucet in my bathroom. He came very quickly came up check the toilet found there were a number of issues with it replaced what needed to be replaced and had not been. Before leaving and just handing off a bill this customer service oriented employee check the toilet again making sure it closed properly it flushed properly. They're also the new handle push the other company installed he did tighten it if there's any issue with it in two days he suggested I let Allen's Plumbing know so they could come and replace the part. Again, with the understanding that as it is now it should be fine because there were other things that were not working appropriately. If I need them again you can guarantee I will call them. If you have been with the same plumber for the past two decades and are happy great! If you have any issues I respectfully suggest you give Allen's a call. Everyone has different expectations of customer service, I have great respect for this company and their employees.
Justin A stop by to see what needed fixing, it was the drain values that was leaking, immediately he knew what tools and parts he will need to get the job done, and started right away. Justin is very friendly and knows what he is doing and he is such a cutie pie just wanted to throw that in, I mention to Justin if me and my husband had to figure out how to repair these type of leaks I can guarantee we be divorce the next day. Word of thumb, call Allens Plumbing ask for Justin A and believe me he will get ur job done. Mahalo
Arrived right on time. Personable. friendly, courteous, neat. Worked at the right pace (In other words, did not rush nor slowly). Always answered questions such that this kupuna could understand and did not mind having to repeat or answering the same questions. Justin is a "plus" for your company. A very wonderful experience!!
These guys might be okay for emergency repairs, I wouldn’t know, but definitely go elsewhere for any other work. I made an appointment over the phone to install a new kitchen sink and faucet. I specifically asked and was told that they could drill a hole in the countertop to install the new faucet. A very nice and helpful plumber finally arrived 7 hours after my scheduled appointment to inform me that they could not in fact drill a hole for the faucet and therefore couldn’t do the job. If I could drill the hole myself or pay someone else to do it, then they could install the provided drop-in sink and faucet for a whopping $938.00 + tax; a job that would probably take 1-2 hours.