Zach did a wonderful job fixing our water valve leak. He was at my home less than an hour after I initially called. He took a look, replaced the parts, and even added a little door for easy access in the future so we don’t have to pay for a drywall fix. I thought it was such a great idea. He did a great job and roto rooter charged far less than the first company that quoted me. This is the second time roto rooter came through for me and I will definitely use them again
Stanley Balbin Jr
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May 15, 2025
My toilet had clogged on the 2nd floor in my home, so anxiety definitely started to set in! After plunging my toilet for 10 mins with no luck, and it being 10:30 in the evening. I decided to make the call to Roto-Rooter, because I’ve seen their vans on my street before.
The phone representative was VERY kind and understanding and booked me right away. She gave me a 2 hour window and said to wait for a call from the technician.
In literally 40 mins my door bell rang! David Ramos from Roto-rooter was here! I was amazed on how fast he arrived, he shared that he was from the area and he immediately had a welcoming aloha spirit!!
After assessing the situation he said that he would be able to unclog the toilet and we’d call it a night. Not a very hard job from his perspective. After speaking pricing, which he was very clear and informative, I agreed to proceed with the work.
David got to work and started to unclog the toilet. Within 10 mins or less, my toilet was unclogged. He tested my toilet 3 times!! And waited until everything was under control and working properly.
I really appreciate David and his honesty, integrity, thoroughness, and him just being a good human being. He treated my home as if it was a family home, he was respectful and professional and can I say efficient!! I’m just so pleased and appreciate of his work and overall customer service and accommodation that he provides!
I will definitely be calling again and recommending to anyone I know, that’s in need for an efficient, honest and professional plumber! Thank you again David! Save our life tonight!!
You guys got a good one working for you!!
Aloha,
Stanley
Charlene Liusa
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June 22, 2025
Satisfied with quick response. I was able to get an appointment and service to follow in the same day. DJ was very knowledgeable and helpful with diagnosing our situation.
Doreen Kauhane
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September 15, 2025
My Sunday prayer came through…on a Saturday evening after 10pm, one of our toilets clogged/backed up which led to a domino effect causing the tub to back up some water and then our other toilet and tub did the same thing; the next day being a Sunday got me worried because I didn’t know if I could find a plumber to come out and check the problem, which meant we’d be without use of both bathrooms until the next day which would be Monday, so we googled some DIY options and tried it but it didn’t work; did another google search for plumbers that can come out on a Sunday; we decided on Roto-Rooter because it showed open 24 hrs and no extra charge for nights and weekends; called them and appreciate the dispatch being very helpful and quick to get us booked within an hour/2 hours; service techs Simon M and James C came out soon after my call; I appreciate the job they both did especially with going under the house and am very happy with how quickly and courteously they did it; they said they’ll get it fixed and they did; I’m very happy I called Roto-Rooter and yes I’d call them again if needed and yes I do recommend them to anyone out there who thinks it can’t be done, especially on a Sunday…great job to my Sunday Angels Simon and James, thank you Roto-Rooter!
Rona Sensano
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June 10, 2025
Our family experienced the biggest clog to date at about 3:30am... it backed up our upstairs and downstairs floors, and eventually started overflowing into our below-floor storage area. Idk what happened, but I went to Google and typed in Roto-Rooter, but I guess I hit a different company I called them first, and they came out. What was interesting, was they came confident that they would unclog us (all tantaran kine). THEY DID NOT, and we paid the stupid fee even though (~$900). The guys came around 12 ish or so, and because it was near the ending of their shift, they left, promised that someone was gonna be sent out later that day, but no one came even after I called. Yes, we were clogged for more than a day...
The next day, we were still clogged. And I was pretty pissed with the initial company. So, I carefully went onto Google again, and I made sure I called ROTO-ROOTER. These guys were a blessing, they came out around 530pm and stayed til about 9pm. They said that if they couldn't unclog, then we won't get charged... so they made sure they did! And we're truly thankful that they did.
Their lead Dayne, because I wasn't home (getting ready for my flight the next day) gave me a play-by-play over the phone, of what they were doing, their next steps, and options if they would not be able to unclog. I appreciate the communication.
My lesson from all of this, is even though you're in a panic, don't click on the first company you see. Roto-rooter got the job done, and if our home clogs again within the month, they come out for free (under their warranty).
Thank you Roto-Rooter (Dayne and team who were on-site), for the communication as well as getting the job done. We truly appreciate it.
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Zach did a wonderful job fixing our water valve leak. He was at my home less than an hour after I initially called. He took a look, replaced the parts, and even added a little door for easy access in the future so we don’t have to pay for a drywall fix. I thought it was such a great idea. He did a great job and roto rooter charged far less than the first company that quoted me. This is the second time roto rooter came through for me and I will definitely use them again
My toilet had clogged on the 2nd floor in my home, so anxiety definitely started to set in! After plunging my toilet for 10 mins with no luck, and it being 10:30 in the evening. I decided to make the call to Roto-Rooter, because I’ve seen their vans on my street before. The phone representative was VERY kind and understanding and booked me right away. She gave me a 2 hour window and said to wait for a call from the technician. In literally 40 mins my door bell rang! David Ramos from Roto-rooter was here! I was amazed on how fast he arrived, he shared that he was from the area and he immediately had a welcoming aloha spirit!! After assessing the situation he said that he would be able to unclog the toilet and we’d call it a night. Not a very hard job from his perspective. After speaking pricing, which he was very clear and informative, I agreed to proceed with the work. David got to work and started to unclog the toilet. Within 10 mins or less, my toilet was unclogged. He tested my toilet 3 times!! And waited until everything was under control and working properly. I really appreciate David and his honesty, integrity, thoroughness, and him just being a good human being. He treated my home as if it was a family home, he was respectful and professional and can I say efficient!! I’m just so pleased and appreciate of his work and overall customer service and accommodation that he provides! I will definitely be calling again and recommending to anyone I know, that’s in need for an efficient, honest and professional plumber! Thank you again David! Save our life tonight!! You guys got a good one working for you!! Aloha, Stanley
Satisfied with quick response. I was able to get an appointment and service to follow in the same day. DJ was very knowledgeable and helpful with diagnosing our situation.
My Sunday prayer came through…on a Saturday evening after 10pm, one of our toilets clogged/backed up which led to a domino effect causing the tub to back up some water and then our other toilet and tub did the same thing; the next day being a Sunday got me worried because I didn’t know if I could find a plumber to come out and check the problem, which meant we’d be without use of both bathrooms until the next day which would be Monday, so we googled some DIY options and tried it but it didn’t work; did another google search for plumbers that can come out on a Sunday; we decided on Roto-Rooter because it showed open 24 hrs and no extra charge for nights and weekends; called them and appreciate the dispatch being very helpful and quick to get us booked within an hour/2 hours; service techs Simon M and James C came out soon after my call; I appreciate the job they both did especially with going under the house and am very happy with how quickly and courteously they did it; they said they’ll get it fixed and they did; I’m very happy I called Roto-Rooter and yes I’d call them again if needed and yes I do recommend them to anyone out there who thinks it can’t be done, especially on a Sunday…great job to my Sunday Angels Simon and James, thank you Roto-Rooter!
Our family experienced the biggest clog to date at about 3:30am... it backed up our upstairs and downstairs floors, and eventually started overflowing into our below-floor storage area. Idk what happened, but I went to Google and typed in Roto-Rooter, but I guess I hit a different company I called them first, and they came out. What was interesting, was they came confident that they would unclog us (all tantaran kine). THEY DID NOT, and we paid the stupid fee even though (~$900). The guys came around 12 ish or so, and because it was near the ending of their shift, they left, promised that someone was gonna be sent out later that day, but no one came even after I called. Yes, we were clogged for more than a day... The next day, we were still clogged. And I was pretty pissed with the initial company. So, I carefully went onto Google again, and I made sure I called ROTO-ROOTER. These guys were a blessing, they came out around 530pm and stayed til about 9pm. They said that if they couldn't unclog, then we won't get charged... so they made sure they did! And we're truly thankful that they did. Their lead Dayne, because I wasn't home (getting ready for my flight the next day) gave me a play-by-play over the phone, of what they were doing, their next steps, and options if they would not be able to unclog. I appreciate the communication. My lesson from all of this, is even though you're in a panic, don't click on the first company you see. Roto-rooter got the job done, and if our home clogs again within the month, they come out for free (under their warranty). Thank you Roto-Rooter (Dayne and team who were on-site), for the communication as well as getting the job done. We truly appreciate it.