The bad news: We had another evening, emergency plumbing issue. It's an old house.
The good news: Yet another great experience with Roto-Rooter! Dispatch sent out David this time, and we couldn't have asked for a more thorough, honest, and personable technician. Once the problem was diagnosed, he clearly explained what needed to be done and gave us a reasonable estimate for service. He talked us through each step and was careful with our old plumbing. Also, it was great chatting with this really nice young man! In the end, no high pressure add-on charges, no surprise fees, and no shock when given the final balance for services like the what we've experienced with another highly visible emergency plumbing service. From now on, we're calling Roto-Rooter for all of our plumbing needs.
Mikayla Ramnauth
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February 20, 2024
New home owner, I called Roto-Rooter to get a quote on a plumbing issue. Pita Hiko was dispatched to my home within 2 hours. Customer service was excellent and efficient on the phone. Pita was extremely professional and had outstanding knowledge of the situation. He took the time to explain things to me as he went through the assessment. He stayed until he was sure of his assessment. He was extremely personable, helpful, and diligent. Great service overall and definitely a trustworthy company.
Mike “Dahellwitu”
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April 29, 2024
The team Rotor Rooter sent out were professional and courteous. Gave me all the information i requested and guided me through the steps needed to process my water damage.
Charles Bohe
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December 05, 2023
My experience with Noa was outstanding. Hard to make recommendations that translate to other people. I knew what I wanted. Work was clearly defined. I could afford the price requested. Work was done, on time, with the correct materials with no issues from the Board of Water Supply turning the water back on. For me, it was a great experience allowing me to move onto other projects. Neighbor watching was impressed.
Brian
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December 24, 2023
I called RR at 5:45pm since both my toilets were blocked. They gave me a 4 hour window for repair. At 8:45pm they call and say they can’t make it (what happened to 24/7??). They were hung up on other jobs. They could come the next morning. I now have a house of 7 with visiting family with no toilet for 18 hours. They end up using public park down the street for the restroom. RR guy came the next morning and repaired it. Nice guy, very efficient. No major reason for clog. Tell me on the front end you can’t make it. Don’t lie to me.
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The bad news: We had another evening, emergency plumbing issue. It's an old house. The good news: Yet another great experience with Roto-Rooter! Dispatch sent out David this time, and we couldn't have asked for a more thorough, honest, and personable technician. Once the problem was diagnosed, he clearly explained what needed to be done and gave us a reasonable estimate for service. He talked us through each step and was careful with our old plumbing. Also, it was great chatting with this really nice young man! In the end, no high pressure add-on charges, no surprise fees, and no shock when given the final balance for services like the what we've experienced with another highly visible emergency plumbing service. From now on, we're calling Roto-Rooter for all of our plumbing needs.
New home owner, I called Roto-Rooter to get a quote on a plumbing issue. Pita Hiko was dispatched to my home within 2 hours. Customer service was excellent and efficient on the phone. Pita was extremely professional and had outstanding knowledge of the situation. He took the time to explain things to me as he went through the assessment. He stayed until he was sure of his assessment. He was extremely personable, helpful, and diligent. Great service overall and definitely a trustworthy company.
The team Rotor Rooter sent out were professional and courteous. Gave me all the information i requested and guided me through the steps needed to process my water damage.
My experience with Noa was outstanding. Hard to make recommendations that translate to other people. I knew what I wanted. Work was clearly defined. I could afford the price requested. Work was done, on time, with the correct materials with no issues from the Board of Water Supply turning the water back on. For me, it was a great experience allowing me to move onto other projects. Neighbor watching was impressed.
I called RR at 5:45pm since both my toilets were blocked. They gave me a 4 hour window for repair. At 8:45pm they call and say they can’t make it (what happened to 24/7??). They were hung up on other jobs. They could come the next morning. I now have a house of 7 with visiting family with no toilet for 18 hours. They end up using public park down the street for the restroom. RR guy came the next morning and repaired it. Nice guy, very efficient. No major reason for clog. Tell me on the front end you can’t make it. Don’t lie to me.